Shipping policy
SHIPPING POLICY
Last updated: September 18, 2026
At Espoir Professional, we take care in processing and dispatching every order. This Shipping Policy explains how your order is processed, dispatched, tracked, and delivered.
1. ORDER PROCESSING
Orders are typically processed and dispatched within 48 hours, excluding Sundays and national holidays.
Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.
Processing times may vary during:
• Public holidays
• Sales and promotional periods
• High-volume order periods
• Unforeseen operational circumstances
2. DELIVERY TIMELINES
After dispatch, estimated delivery times may vary depending on the delivery location:
• Metro Cities: 1–3 working days
• Within the Same State: 2–4 working days
• Other Indian States: 3–5 working days
• Remote Areas: 5–7 working days
• International Orders: 7–21 working days
These are estimated delivery timelines and are not guaranteed.
Actual delivery time may vary depending on the courier service, destination, weather conditions, holidays, local restrictions, remote locations, customs clearance, or other circumstances beyond our reasonable control.
3. ORDER TRACKING
Once your order has been dispatched, tracking details will be shared with you through the available communication channels.
You can track your order using your AWB number or Order ID through our shipment tracking service.
If you have not received your tracking details or are unable to track your shipment, please contact our customer support team.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address and valid contact information at the time of placing an order.
Please carefully check the following information before completing your purchase:
• Full name
• House/Flat/Building number
• Street/Area
• City
• State
• PIN/ZIP code
• Valid mobile number
5. ADDRESS CHANGES
If you need to change your delivery address, please contact us as soon as possible.
Address changes can generally be made only if the order has not yet been dispatched.
To request an address change, contact us through WhatsApp and type:
"change address"
Once an order has been dispatched, we may not be able to change the delivery address.
6. DELIVERY ATTEMPTS
The courier partner may make multiple delivery attempts depending on the delivery location and courier procedures.
Customers should ensure that someone is available to receive the order and that the provided phone number remains reachable.
Failure to respond to the courier, provide an incorrect address, or remain unavailable for delivery may result in the package being returned to the sender.
7. DELAYED DELIVERIES
Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances beyond our control.
These may include:
• Weather conditions
• Natural events
• Public holidays
• Courier operational delays
• High shipment volumes
• Transportation disruptions
• Remote or difficult-to-reach locations
• Government restrictions
• Customs clearance for international shipments
• Incorrect or incomplete delivery information
If your order is delayed, please use the tracking information provided to check the latest shipment status.
You can also contact our support team for assistance.
8. DAMAGED OR TAMPERED PACKAGES
Please inspect the package carefully when it is delivered.
If the package appears visibly damaged, opened, leaking, or tampered with, we recommend refusing the delivery where possible.
Please:
• Take clear photographs or videos of the package.
• Note the condition of the package.
• Contact Espoir Professional immediately.
• Provide your order number and relevant photographs/videos.
This will help us investigate the issue with the courier and determine the appropriate resolution.
9. INCORRECT OR INCOMPLETE ADDRESS
If an order cannot be delivered because of an incorrect, incomplete, or invalid address or contact information provided by the customer, delivery may be delayed or the package may be returned to us.
Customers may be responsible for any additional delivery or return-related costs arising from incorrect information provided at checkout.
Please make sure all delivery information is accurate before placing your order.
10. REFUSED OR RETURNED SHIPMENTS
If a customer refuses delivery or a shipment is returned to us because of repeated failed delivery attempts, an incorrect address, incorrect contact information, or other circumstances attributable to the customer, the order may be subject to our Return and Refund Policy.
If you wish to refuse or return a shipment, please contact our customer support team for assistance.
11. ORDER CANCELLATION AFTER DISPATCH
Orders cannot normally be cancelled once they have been dispatched.
If you wish to cancel an order, please contact us as soon as possible before dispatch.
For information regarding cancellations and refunds, please refer to our Return and Refund Policy.
12. INTERNATIONAL SHIPPING
We accept international orders where available.
International delivery generally takes approximately 7–21 working days after dispatch, depending on the destination and other circumstances.
International shipments may be subject to:
• Customs clearance
• Import duties
• Local taxes
• Customs regulations
• Destination-country restrictions
• Delays caused by local authorities or courier services
Any applicable customs duties, taxes, or charges imposed by the destination country may be the responsibility of the customer.
International delivery times are estimates and may vary depending on customs and local delivery conditions.
13. SHIPPING PARTNERS
Orders may be delivered through third-party courier and logistics partners.
Once a shipment has been handed over to the courier, delivery is subject to the courier's operational procedures and delivery network.
We will assist customers in communicating with the courier where reasonably possible.
14. DELIVERY TO REMOTE AREAS
Deliveries to remote, rural, or difficult-to-reach locations may require additional time.
Estimated delivery timelines may therefore be longer than standard delivery timelines.
15. DELIVERY CONFIRMATION
A shipment may be marked as delivered by the courier once the courier records the delivery as completed.
If your order is marked as delivered but you have not received it, please contact us as soon as possible with your order number and delivery details so that we can assist with the investigation.
16. CONTACT US
If you have questions regarding shipping or delivery, please contact us:
Espoir Professional
Phone: +91 982511 1168
Email: care@espoirpro.shop
For WhatsApp support, please send:
"Talk with Agent"
We recommend keeping your order number and tracking information available when contacting our support team.
17. SHIPPING POLICY UPDATES
Espoir Professional may update this Shipping Policy from time to time.
Any changes will be published on this page with the updated "Last updated" date.
By placing an order through our website, you acknowledge and agree to the shipping terms applicable at the time of your purchase.
Espoir Professional
https://espoirpro.shop/