Shipping policy

Shipping Policy

At Espoir Professional, we handle every order with care—ensuring timely, secure, and reliable delivery from our store to your doorstep. We aim to bring quality, professional products directly to your home as quickly as possible.

Dispatch & Delivery Timelines

  • Orders are typically dispatched within 48 hours (excluding Sundays and national holidays).

  • Once shipped, delivery times may vary:

    • Metro Cities: 1–3 working days

    • Within the Same State: 2–4 working days

    • Other Indian States: 3–5 working days

    • Remote Areas: 5–7 working days

    • International Orders: 7–21 working days

  • 🔗 Track your order anytime at espoirpro.shiprocket.co

Shipping Charges

  • Free shipping for all orders within India (both prepaid and COD).

  • International shipping charges are calculated at checkout based on the destination and weight of the package.

Cancellations & Delivery Rejections

  • Orders cannot be canceled once dispatched, as courier fees are paid upfront.

  • You may refuse the order at delivery, but we strongly recommend accepting it to minimize the risk of damage and to support small businesses like ours.

  • Frequent refusal of COD orders may lead to the disabling of COD for future purchases.

  • For prepaid orders, refunds (if applicable) will be processed after deducting 10% of the order value to cover transaction and handling charges.

Address Changes

  • If your order hasn't been dispatched yet, you can easily update your shipping address.

  • Simply type “change address” in our WhatsApp chat.

Need Support?

We’re here to assist you.

  • To chat with our support team, send “Talk with Agent” via WhatsApp.

  • For urgent issues, you can also call the number listed on our Contact Us page.

  • Support links will also be sent with your order confirmation.

Delivery Safety & Guidelines

  • Double-check your address and phone number during checkout to ensure smooth delivery.

  • If the package is visibly damaged or tampered with, please refuse delivery and contact us immediately.

  • Packages returned due to address errors or rejection may not be eligible for a full refund.

📌 Shipping FAQs

1. How do I track my shipment?
Use your AWB number or Order ID at espoirpro.shiprocket.co. Tracking details will also be sent via email and WhatsApp.

2. Is delivery free even for COD orders?
Yes! We offer free delivery across India, regardless of your payment method.

3. Can I cancel my order after it ships?
Unfortunately, no. However, you can reject the delivery if absolutely necessary.

4. I entered the wrong address. Can I fix it?
Yes! If your order hasn’t been dispatched yet, simply type “change address” in our WhatsApp chat, and we’ll update it.

5. My order was delayed. What can I do?
Delays can happen due to external factors. You can track your order via the link or send “Talk with Agent” on WhatsApp for assistance.

6. Can I speak to someone directly?
Yes! Type “Talk with Agent” on WhatsApp or call us using the number on our Contact Us page.

7. What if my package arrives damaged?
Please refuse delivery, take a photo of the damage, and contact us immediately for a resolution.

8. Do you ship internationally?
Yes, we accept and ship international orders globally. Shipping charges will be displayed at checkout.