Terms of service
TERMS OF SERVICE
Last updated: September 18, 2026
Welcome to Espoir Professional.
These Terms of Service ("Terms", "Terms of Service") govern your use of the website https://espoirpro.shop/ and your purchase of products from Espoir Professional ("Espoir Professional", "we", "us", or "our").
By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or place an order.
1. ABOUT ESPoir PROFESSIONAL
Espoir Professional is an online store offering personal care and beauty products, including hair care, skin care, and body care products.
Our website allows customers to browse products, view product information, add products to their cart, and place orders online.
Our business contact information is:
Espoir Professional
Nakshtra VIII Sadhu Vasvani Road
Indian Park, 11, 7th Floor
Rajkot, Gujarat 360005
India
Phone: +91 98251 11168
Email: care@espoirpro.shop
2. USE OF OUR WEBSITE
By using our website, you agree that you will:
• Provide accurate and complete information when placing an order or creating an account.
• Use the website only for lawful purposes.
• Not attempt to interfere with or disrupt the operation of the website.
• Not misuse, copy, reproduce, or exploit website content without our permission.
• Not use the website to conduct fraudulent, abusive, or unauthorized activities.
• Be responsible for maintaining the confidentiality of your account information and password, where applicable.
We reserve the right to restrict or terminate access to our website if we reasonably believe that the website is being misused or these Terms are being violated.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, quantities, and other product information displayed on our website are accurate and up to date.
However:
• Product colors may appear slightly different depending on your device or screen.
• Product packaging may occasionally change.
• Product images are for representation purposes and may differ slightly from the actual product packaging.
• Product availability may change without prior notice.
If you have questions about a product before purchasing, please contact our customer support team.
4. PRODUCT USE AND RESULTS
Our products are intended to be used according to the instructions provided on the product packaging and/or product page.
Individual results may vary depending on factors such as skin type, hair type, usage, lifestyle, and other individual conditions.
Product descriptions and information provided on our website are intended for general informational purposes and should not be considered medical advice, diagnosis, or treatment.
Customers should read product labels, ingredients, directions, warnings, and usage instructions before using a product.
If you have a known allergy, sensitivity, medical condition, or concern regarding an ingredient, consult an appropriate healthcare professional before using the product.
5. PRICES AND TAXES
All product prices displayed on our website are subject to change without prior notice.
We may change prices, discounts, promotions, offers, or product availability at any time.
Applicable taxes and charges will be displayed during the purchasing process where applicable.
We make reasonable efforts to ensure that pricing information is accurate. However, if an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, cancel or modify the affected order.
6. ORDERS
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily guarantee that the order will be fulfilled if:
• The product is unavailable.
• There is a pricing or technical error.
• The order contains incorrect or incomplete information.
• The payment is unsuccessful.
• We reasonably suspect fraudulent or unauthorized activity.
• Delivery to the provided address is not possible.
If we are unable to fulfill an order, we will communicate the relevant information to you and process any applicable refund according to our Refund Policy.
7. ORDER CANCELLATION
Orders may be cancelled only before they are dispatched, subject to confirmation by our team.
Once an order has been dispatched, it cannot normally be cancelled because shipping and courier charges may already have been incurred.
If you wish to cancel an order before dispatch, please contact our customer support team as soon as possible.
For more information, please refer to our Return and Refund Policy and Shipping Policy.
8. SHIPPING AND DELIVERY
We currently offer delivery across India and accept international orders where available.
Orders are typically dispatched within 48 hours, excluding Sundays and national holidays.
Estimated delivery times may vary depending on the destination:
• Metro Cities: 1–3 working days
• Within the Same State: 2–4 working days
• Other Indian States: 3–5 working days
• Remote Areas: 5–7 working days
• International Orders: 7–21 working days
Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, holidays, remote locations, customs, government restrictions, or other circumstances outside our reasonable control.
For complete information, please refer to our Shipping Policy.
9. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address and valid contact information during checkout.
If your order has not yet been dispatched, you may request an address change by contacting our support team.
We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
10. DELIVERY ISSUES
If a package arrives visibly damaged, opened, leaking, or tampered with, customers should refuse delivery where possible and contact us immediately.
Customers should also take photographs or videos of the package and damage where possible.
Packages returned because of incorrect addresses, customer refusal, repeated failed delivery attempts, or other circumstances attributable to the customer may not be eligible for a full refund.
Please refer to our Shipping Policy and Return and Refund Policy for additional information.
11. PAYMENTS
We accept payment methods made available through our website and checkout.
Payment must be successfully completed before a prepaid order can be processed.
For Cash on Delivery (COD) orders, customers agree to accept and pay for the order when delivered.
Frequent refusal of COD orders may result in COD availability being restricted for future orders.
12. PROMOTIONS AND DISCOUNTS
From time to time, Espoir Professional may offer discounts, promotional codes, coupons, special offers, or other promotional campaigns.
Unless specifically stated otherwise:
• Promotional offers cannot be combined.
• Each promotional code may have its own terms and validity period.
• Promotional offers may be limited to specific products or customers.
• We reserve the right to modify or discontinue promotions at any time.
Any specific terms shown with a promotion will apply to that promotion.
13. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy.
Customers should review that policy before placing an order.
Any approved refund will be processed according to the applicable refund method and payment provider timelines.
14. ACCOUNT INFORMATION
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate information and update it when necessary.
You are responsible for activity conducted through your account unless you have notified us of unauthorized access.
15. INTELLECTUAL PROPERTY
All content available on the website, including but not limited to:
• Brand names
• Logos
• Product images
• Photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Icons
• Layouts
• Other website materials
is owned by, licensed to, or used by Espoir Professional and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
16. USER CONTENT AND REVIEWS
If you submit reviews, photographs, comments, testimonials, feedback, or other content to us, you confirm that:
• The content is truthful to the best of your knowledge.
• You have the right to submit the content.
• The content does not violate the rights of another person.
• The content does not contain unlawful, abusive, offensive, misleading, or fraudulent material.
By submitting content, you grant Espoir Professional permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that we believe violates these Terms or applicable law.
17. THIRD-PARTY SERVICES
Our website may use third-party services and applications, including payment providers, shipping providers, analytics services, communication services, and other technology providers.
These third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies, availability, or performance of third-party services.
18. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
The website may occasionally be unavailable because of:
• Maintenance
• Technical problems
• Software updates
• Server issues
• Internet or network failures
• Security incidents
• Circumstances outside our reasonable control
19. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Espoir Professional shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
20. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Espoir Professional harmless from claims, losses, liabilities, damages, costs, or expenses arising from:
• Your violation of these Terms.
• Your misuse of the website.
• Your violation of applicable laws or regulations.
• Your violation of the rights of another person.
21. PRIVACY
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process personal information.
Please review our Privacy Policy before using our website or placing an order.
22. CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time.
Any updated version will be published on this page with the revised "Last updated" date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of courts in Gujarat, India, subject to applicable law.
24. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Espoir Professional
Address:
Nakshtra VIII Sadhu Vasvani Road
Indian Park, 11, 7th Floor
Rajkot, Gujarat 360005
India
Phone: +91 98251 11168
Email: espoirpro.shop@gmail.com
WhatsApp Support:
Send "Talk with Agent" to our WhatsApp support team.
Website:
https://espoirpro.shop/
© 2026 Espoir Professional. All Rights Reserved.